For Events & Entertainment · Ask · Video 3 of 4
Ask every couple after the event
Unhappy couples often leave without a word. Here is what each one costs, and a simple way to ask everyone after the event.
Read the transcript
A week after the wedding, a card arrives from the couple. Thank you for a wonderful day.
You pin it to the board. And you learn nothing.
Because nobody writes, in a thank-you card, that they could not find their coordinator for most of the evening.
They tell their friends instead. The ones getting married next year.
A venue lives on recommendations. One couple who quietly holds back is one booking that never arrives. Five thousand dollars, gone without a word.
So ask. Three times.
During planning. Is everything on track? A problem found in March is easy.
The morning after. One short question, while the day is vivid.
And a month later, when the photos are back and they are telling the story.
A wonderful day, but we could not find our coordinator for most of the evening.
Now you know what to fix before next Saturday's couple arrives.
FeedbackRobot sends each question at the right moment, and brings the answers to one inbox. A code in the thank-you card works too.
Next: turn happy couples into proof.
Why it matters
Plenty of unhappy couples never complain. They say everything was fine, and you never find out why they did not return.
Say one recommendation would have brought you one more booking, at five thousand dollars. That is five thousand dollars, gone without a word.
The happy ones tell you what to keep. The unhappy ones tell you what to fix, privately, before it becomes a review.
The simple way
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1
Choose who to ask
Pick couples from your list, or put a QR code in the thank-you card.
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Send a short survey
FeedbackRobot sends it by email or text. One question, two taps, and a line if they want to say more.
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Read every answer in one inbox
Survey answers sit next to your reviews, so nothing gets lost.
Try it on your own reviews
Start free. Connect your review sites and see your first drafted replies today.
