Delphi is the sales and catering system behind most hotel group-business and events pipelines — tracking every RFP, contract, and banquet from first inquiry to final billing. It's also where the people who matter most for repeat group business, meeting planners and event organizers, live entirely inside a B2B sales process that rarely asks them how the event actually went.
FeedbackRobot's Delphi integration closes that gap. When an event or group booking in Delphi is marked complete, a survey goes out to the planner automatically — asking about the parts of the experience that drive repeat bookings and referrals: room block management, banquet execution, day-of coordination, and whether the sales team delivered on what was promised.
For hotels and hotel groups where meetings and events are a major revenue line, this turns Delphi from a pipeline-tracking tool into a feedback loop — surfacing problems before the next RFP from that same planner, instead of finding out when they book somewhere else.
How it works
Connect your Delphi account in Settings → Skills
FeedbackRobot syncs bookings and event status as they update in Delphi
A survey fires to the planner or booker once the event or group stay closes out
Responses land in Radar, with negative feedback flagged for your sales team to follow up before the next RFP
Benefits
Feedback tied to the specific event or group booking it came from
Surveys sent to meeting planners automatically, without a manual follow-up task
Problems surface before the planner's next RFP goes to a competitor
One consistent standard across every property running Delphi in a portfolio
Who gets surveyed through the Delphi integration?
The meeting planner, group booker, or primary contact on file for the event in Delphi — the person best positioned to evaluate the full experience, not just the individual attendees.
Does this affect how my sales team uses Delphi day to day?
No. FeedbackRobot reads booking and event-status data to time surveys — it doesn't change how your sales and catering team works inside Delphi itself.
Can this run alongside guest surveys from the same property?
Yes. Group and event feedback through Delphi runs independently from individual guest-stay surveys, so a property can run both without either interfering with the other.