Delphi is the sales and catering system behind most hotel group-business and events pipelines — tracking every RFP, contract, and banquet from first inquiry to final billing. It's also where the people who matter most for repeat group business, meeting planners and event organizers, live entirely inside a B2B sales process that rarely asks them how the event actually went.
FeedbackRobot's Delphi integration closes that gap. When an event or group booking in Delphi is marked complete, a survey goes out to the planner automatically — asking about the parts of the experience that drive repeat bookings and referrals: room block management, banquet execution, day-of coordination, and whether the sales team delivered on what was promised.
For hotels and hotel groups where meetings and events are a major revenue line, this turns Delphi from a pipeline-tracking tool into a feedback loop — surfacing problems before the next RFP from that same planner, instead of finding out when they book somewhere else.