Integration

Amadeus Delphi Integration — Feedback for Every Group Booking and Event

FeedbackRobot connects to Delphi so meeting planners and group bookers get surveyed right after their event closes out — tied to the actual booking, not a generic follow-up.

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Every event ends with a planner who has an opinion. Most hotels never hear it. FeedbackRobot puts planner feedback on autopilot.

Most survey tools stop at sending. Someone exports a list, chases replies, and the answers sit in a system nobody opens. FeedbackRobot runs the whole loop, from Delphi and back again.

It works through skills. Each skill teaches FeedbackRobot a system you already use: review sites, property systems, your CRM. For Delphi, it's the Salesforce skill.

Your Salesforce admin connects it once, and we set up the trigger together. That's it. Nothing new for your teams to learn.

From then on, the moment a booking is marked complete in Delphi, the planner's survey goes out on its own. No lists. No reminders. No one forgetting.

You don't write the survey from scratch, either. Describe your events, and our AI drafts it for you, with its own version for weddings, meetings, and social events.

The planner answers in about a minute, on any phone, with no login.

Then the answers write themselves back into Delphi. The score, the comments, and a link to the full response land right on the booking, where your sales managers already work.

If a planner is unhappy, the catering lead hears about it the same day, while there's still time to make it right.

Happy planners become sales material. Ask for a written or video testimonial, and approve each one before it's used.

And sentiment analysis reads every comment, so you can see what planners praise and what they flag, across every hotel or one at a time.

Planner feedback, on autopilot. Let's set it up on one of your hotels.

Delphi is the sales and catering system behind most hotel group-business and events pipelines — tracking every RFP, contract, and banquet from first inquiry to final billing. It's also where the people who matter most for repeat group business, meeting planners and event organizers, live entirely inside a B2B sales process that rarely asks them how the event actually went.

FeedbackRobot's Delphi integration closes that gap. When an event or group booking in Delphi is marked complete, a survey goes out to the planner automatically — asking about the parts of the experience that drive repeat bookings and referrals: room block management, banquet execution, day-of coordination, and whether the sales team delivered on what was promised.

For hotels and hotel groups where meetings and events are a major revenue line, this turns Delphi from a pipeline-tracking tool into a feedback loop — surfacing problems before the next RFP from that same planner, instead of finding out when they book somewhere else.

How it works

01

Connect your Delphi account in Settings → Skills

02

FeedbackRobot syncs bookings and event status as they update in Delphi

03

A survey fires to the planner or booker once the event or group stay closes out

04

Responses land in Radar, with negative feedback flagged for your sales team to follow up before the next RFP

Benefits

  • Feedback tied to the specific event or group booking it came from

  • Surveys sent to meeting planners automatically, without a manual follow-up task

  • Problems surface before the planner's next RFP goes to a competitor

  • One consistent standard across every property running Delphi in a portfolio

Connect Delphi

Who gets surveyed through the Delphi integration?

The meeting planner, group booker, or primary contact on file for the event in Delphi — the person best positioned to evaluate the full experience, not just the individual attendees.

Does this affect how my sales team uses Delphi day to day?

No. FeedbackRobot reads booking and event-status data to time surveys — it doesn't change how your sales and catering team works inside Delphi itself.

Can this run alongside guest surveys from the same property?

Yes. Group and event feedback through Delphi runs independently from individual guest-stay surveys, so a property can run both without either interfering with the other.