Integration

Amadeus Integration — Trigger Guest Surveys Straight From Reservation Data

FeedbackRobot connects to Amadeus hospitality systems so guest surveys go out the moment a stay actually ends — tied to the real reservation, not a manually maintained list.

Amadeus powers reservations, distribution, and property management for hotels and hotel groups worldwide. That system already knows exactly when a guest checks in, when they check out, and which room or package they booked — the same information that should be driving when and how you ask for feedback.

Most hotels don't use it that way. Feedback requests go out on a fixed schedule, or get triggered manually by front-desk staff who are busy with the next arrival. FeedbackRobot's Amadeus integration closes that gap: reservation events from Amadeus trigger the right survey automatically, timed to the actual guest journey instead of a calendar reminder.

For hospitality groups running Amadeus across multiple properties, this means one consistent feedback standard tied to real reservation data at every flag — without asking front-desk teams to remember an extra step on top of check-out.

How it works

  1. Connect your Amadeus property account in Settings → Skills

  2. FeedbackRobot syncs reservation and stay data as it updates

  3. A survey fires automatically when a stay closes out — no manual trigger needed

  4. Responses and reviews land in the same Radar inbox as every other property

Benefits

  • Surveys tied to the actual checkout event, not a fixed schedule

  • No manual trigger required from front-desk staff

  • One consistent survey standard across every property running Amadeus

  • Feedback stays linked to the specific stay it came from

Connect Amadeus

Does this replace my Amadeus PMS?

No. FeedbackRobot doesn't replace or modify your property management system — it connects to reservation data to time guest surveys, and operates entirely separately from day-to-day PMS operations.

Can this work across a multi-property Amadeus setup?

Yes. Each property keeps its own workspace and review profile, while the survey-timing standard stays consistent across every property connected to Amadeus.

What if a property doesn't use Amadeus for every function?

That's fine — FeedbackRobot only needs reservation/stay-status data to time surveys correctly. Review monitoring on Google, TripAdvisor, and Booking.com works independently of your PMS.