Amadeus powers reservations, distribution, and property management for hotels and hotel groups worldwide. That system already knows exactly when a guest checks in, when they check out, and which room or package they booked — the same information that should be driving when and how you ask for feedback.
Most hotels don't use it that way. Feedback requests go out on a fixed schedule, or get triggered manually by front-desk staff who are busy with the next arrival. FeedbackRobot's Amadeus integration closes that gap: reservation events from Amadeus trigger the right survey automatically, timed to the actual guest journey instead of a calendar reminder.
For hospitality groups running Amadeus across multiple properties, this means one consistent feedback standard tied to real reservation data at every flag — without asking front-desk teams to remember an extra step on top of check-out.