Choosing what you get notified about

Settings → Notifications — Configure how and when you receive notifications from FeedbackRobot.

Settings are grouped into four sections.

Notification Channels

Where notifications reach you. Turn off a channel here and nothing in the groups below will use it, so start here if you’re getting too much.

Activity Alerts

Things customers do — feedback arriving, reviews appearing, responses coming in.

Leave the negative-feedback alerts on. This is the one notification category with a genuine deadline attached; everything else can wait for you to log in. The window to turn an unhappy customer around is measured in hours.

Robot Activity

What your agent did on your behalf — replies drafted, resolutions opened and closed, surveys sent.

Useful in your first couple of weeks while you’re calibrating and want to see everything. Much less useful afterwards, and this is usually the group to trim first once you trust the agent. The dashboard’s activity feed covers the same ground without emailing you.

Analytics & Reports

Periodic summaries rather than individual events.

Worth keeping. A weekly summary is often the only thing that makes anyone look at trends, and trends are where the actionable findings are.

Getting the balance right

The failure mode isn’t too few notifications, it’s too many — once people start ignoring them, the important one gets ignored too.

A configuration that works for most businesses:

Group	Setting
Negative feedback / low-rated reviews	On
Things escalated to a human	On
Routine agent activity	Off after the first fortnight
Weekly or monthly summary	On

Routing alerts to the right person

Notification settings are per-user, so each teammate controls their own.

For sending a specific kind of feedback to a specific person — complaints about the kitchen going to the kitchen manager — use a Notify Team action in an automation instead. That’s much more precise than notification settings can be.

→ Action reference