Billing and payments

Billing lives at Settings → Plans & Billing (/settings/billing), titled Plan & Billings.

What you see in the app

A banner at the top shows your current subscription: plan name, price, and a status — Active, Trialing, Past due, Unpaid, Canceled or Incomplete — plus either Renews automatically on {date} or, if you’ve cancelled, Access ends on {date}.

Below that, the plan cards with a Monthly / Yearly toggle. Each card lists what’s included with a green check, and what isn’t struck through.

Invoices, receipts and payment methods are in the portal

There is no invoices screen, billing history, or payment-method form inside FeedbackRobot. All of that lives in the hosted billing portal.

Get there with Manage Subscription on the banner, or Manage Current Plan on your current plan’s card. From the portal you can update your card, download invoices, change billing details, and cancel.

If you’re looking for a receipt and can’t find it in the app, that’s why — it’s one click away in the portal.

Changing plan

→ Changing your plan

If your workspace is part of a larger organisation

Child workspaces can’t purchase anything. Instead of plan cards you’ll see:

Billing is managed by {parent organisation}. This workspace is part of a larger organization. Its plan and subscription are managed there.

Whoever owns the parent workspace handles billing for all of them.

When you hit your action limit

An Upgrade Your Plan modal appears — You’ve reached your current action limit. Choose a plan below to continue. You can close it, but the blocked action won’t run until you have capacity.

→ Understanding actions and limits

Something wrong with a charge?

Contact us. We’d rather fix a billing mistake quickly than argue about it.