Billing and payments

How billing works

FeedbackRobot bills per business, not per user. Adding teammates doesn’t change what you pay.

You can pay monthly or annually; annual saves 15%. Current prices are on the pricing page.

Paying

Payments are processed by Stripe. Card details are handled entirely by Stripe and never stored by us — see privacy and your data.

At checkout you’ll confirm the plan, enter your billing details, and choose a payment method. Available methods depend on your country, since Stripe offers different options by region.

Billing details for invoices

Enter your company name, address and tax or VAT number before completing checkout if you need them on the invoice. Getting this right up front is much less work than requesting corrected invoices afterwards.

Invoices and receipts

Invoices are emailed when issued and available in your billing settings. Each shows the plan, period, amount and any tax applied.

If you need invoices sent to a finance address rather than your login email, set a separate billing email in your settings.

If a payment fails

Usually one of:

• Expired card — update it in billing settings
• Insufficient funds — retry once resolved
• Bank declined it — many banks block unfamiliar recurring charges; approving it with your bank normally fixes it permanently
• 3D Secure not completed — the charge needs confirming in your banking app

We retry failed payments before anything changes on your account, and you’ll be emailed. Your data isn’t affected by a failed payment.

Refunds

If something’s gone wrong — charged twice, charged after cancelling, charged for a plan you didn’t intend — contact us and we’ll sort it out. We’d rather fix a billing mistake quickly than argue about it.

Changing plan mid-period

Upgrades are pro-rated immediately; downgrades apply at the end of the period.

→ Changing your plan