Asking the AI Assistant
Where to find the assistant, what it's good at, and how reports work.
Where it is
Ask FeedbackRobot — the pill button in the top header of the dashboard.
It’s a desktop-only entry point; there’s no button in the mobile header. On a phone, go to the assistant page directly.
What it does
Its own description: I’m your intelligent feedback analyst. I can process customer sentiment, generate detailed reports, and manage your surveys in seconds.
In practice it’s best at questions that would otherwise mean reading a lot of responses:
- “What are people complaining about most this month?”
- “Has sentiment changed since we updated the menu?”
- “Which customers left negative feedback but haven’t been contacted?”
- “What do our five-star reviews have in common?”
The assistant offers its own suggested prompts when you open a new chat — those are a good place to start, and they change as the product does.
Asking better questions
Be specific about the period. “Recently” is ambiguous; “in the last 30 days” isn’t.
Ask about a decision, not a metric. “What should I fix first?” forces the answer to weigh frequency against severity. “What’s my sentiment score?” just gives you a number you already have on the dashboard.
Follow up. The second question is usually the good one — ask what’s wrong, then ask what specifically people said about the top theme.
Ask for the evidence. If it tells you something surprising, ask which responses it’s based on and read them.
Reports
Ask the assistant to generate a report and it appears under Reports in the assistant sidebar.
Reports are badged Active or Expired — they’re generated artefacts, not live dashboards, so an old report reflects the data at the time it ran. Regenerate rather than relying on a stale one.
Empty state: Ask the assistant to generate a feedback report and it will show up here.
Chats are saved
New Chat starts a fresh conversation; previous ones stay in the sidebar. Useful — a chat where you worked through a problem is worth returning to rather than re-asking.
Verify anything important
The assistant is a fast route to an answer, not an auditor. Before spending real money on something it told you, ask for the underlying responses and read them.
Using it from your own tools
You can connect FeedbackRobot to Claude or another AI client and ask the same questions there, alongside your other context.
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