Asking the AI Assistant about your feedback
How to ask questions of your feedback data, and the kinds of questions that work well.
The Assistant lets you ask questions of your feedback in plain language instead of building a report.
What to ask it
It’s best at questions that would otherwise mean reading a lot of responses:
- “What are people complaining about most this month?”
- “Has sentiment changed since we updated the menu?”
- “Which customers left negative feedback but haven’t been contacted?”
- “What do our five-star reviews have in common?”
- “Summarise everything about the booking process.”
Ask better questions
Be specific about the period. “Recently” is ambiguous. “In the last 30 days” isn’t.
Ask about a decision, not a metric. “What should I fix first?” produces something more useful than “what’s my sentiment score?”, because it forces the answer to weigh frequency against severity.
Follow up. The second question is usually the good one. Ask what’s wrong, then ask what specifically people said about the top theme.
Ask it to show you the evidence. If it tells you something surprising, ask which responses it’s based on and read them.
What it can see
Your feedback data — reviews, survey responses, resolutions, customers, and sentiment. It answers from what’s in your workspace.
It can’t see things you haven’t connected. If your reviews are on a platform you haven’t linked, it doesn’t know about them.
Where it’s genuinely useful
Before a team meeting. “What are the three most common complaints this month?” is a better agenda than a dashboard screenshot.
When something changes. After a menu change, a price change, a new booking system — ask directly whether feedback shifted.
When you’re deciding where to spend. Ask what’s costing you the most goodwill. The answer is often not what you assumed.
Verify anything important
The Assistant is a fast route to an answer, not an auditor. For anything you’re about to spend real money on, ask for the underlying responses and read them.
Using it outside the app
You can connect FeedbackRobot to Claude or another AI client and ask the same questions there, alongside everything else you’re working on.
Was this article helpful?
Thanks — that helps us fix the gaps.
Still stuck? Talk to us — or open the chat in the corner.