Cin7 powers order and inventory management for product businesses — wholesalers, distributors, and omnichannel retailers who need to track stock across multiple warehouses, channels, and locations. When a Cin7 invoice is authorised, it typically signals a completed order cycle: stock has been picked, packed, and dispatched, and a customer is about to receive their goods. This is precisely the right moment to ask for feedback.
Product quality, delivery experience, and fulfilment accuracy are freshest in the customer's mind at the point of receipt. For B2B businesses on Cin7 — wholesale buyers, trade accounts, and recurring order customers — feedback captured at this moment can surface systemic fulfilment issues before they damage the relationship. A recurring complaint about damaged packaging or incorrect quantities is easy to miss when feedback is ad hoc. It's impossible to miss when every invoice triggers a survey.
FeedbackRobot's Cin7 integration fires automatically on invoice authorisation — no manual send, no operations team overhead. The survey goes to the customer linked to that invoice, responses feed into your FeedbackRobot inbox, and negative scores trigger a resolution workflow. Your operations team stays focused on fulfilment. FeedbackRobot closes the loop.